Certified Implementation Specialist – IT Service Management – PR000370 Exam (CIS-ITSM) - Servicenow

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Sample CIS-ITSM Exam Questions & Explanations

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Question #1 Verified Q&A
What module do you use to change the setting for the time between incident Resolution and Closure?
A incident Settings
B Incident Properties
C System Settings
D ITSM Properties
E Resolution Properties
Correct Answer: Incident Properties
Question #2 Verified Q&A
Incidents are stored what table?
A Incident [task_incident]
B Incident [incident]
C Incident [sn_incident]
D Incident [sn_task_incident]
Correct Answer: Incident [sn_task_incident]
Explanation:
http://www.justcerts.com Questions & Answers PDF P-3
Question #3 Verified Q&A
Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:<br />
<br />
• Default<br />
<br />
• Major incidents<br />
<br />
• Self Service<br />
<br />
• Mobile<br />
<br />
What are these Ul layouts called in the Now Platform?
A Workspaces
B Form Layouts
C Views
D Form Designs
E Forms
Correct Answer: Views
Question #4 Verified Q&A
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
A Proposed Accepted Reacted Reopened
B New. Work: m progress Escalated Communicated
C Proposed Received eCAB Convened Closed
D Proposed. Accepted Rejected Cancelled
Correct Answer: Proposed. Accepted Rejected Cancelled
Question #5 Verified Q&A
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional http://www.justcerts.com Questions & Answers PDF P-4 input fields. How should you update the catalog item?
A Edit in Catalog Item Designer
B Edit in Form Designer
C Edit in Item Designer
D Edit in Catalog Builder
Correct Answer: Edit in Catalog Builder
Explanation:
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog- management/concept/catalog-builder.html

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Our CIS-ITSM (Certified Implementation Specialist – IT Service Management – PR000370 Exam) practice question bank currently includes 184 verified questions with comprehensive explanations.
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The CIS-ITSM (Certified Implementation Specialist – IT Service Management – PR000370 Exam) question bank is built to mirror the real exam's format and topics, with detailed explanations for every answer so you understand the reasoning — not just memorize responses.
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