Logo ExamsQA
Exit
Official Bank 0/184

Certified Implementation Specialist – IT Service Management – PR000370 Exam (CIS-ITSM) - Servicenow Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
184 Total Questions
1
Question
The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state: Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
Options
A ProblemState.STATES.FIX_IN_PROGRESS
B 104.ProblemState.STATES.FIX_IN_PROGRESS
C "Fix in Progress"
D 104 http://www.justcerts.com Questions & Answers PDF P-29
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

2
Question
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
Options
A Auto-populate ITSM Assignment Groups
B USM Assignment Lookup Rule
C Populate Assignment Group based on Cl/SO
D Automatic Assignment for ITSM
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

3
Question
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers
Select 2
Options
A Edit system property com.snc incident autoclose basedon resolved_at
B On Incident Properties, for Autoclose Incident Tasks, select Yes
C Enable system property com snc incident.mcidentjask closure
D On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

4
Question
Incidents are stored what table?
Options
A Incident [task_incident]
B Incident [incident]
C Incident [sn_incident]
D Incident [sn_task_incident]
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

5
Question
Where can a change manager define the interval frequency for unauthorized change detection?
Options
A Unauthorized Change Properties module
B Unauthorized change flow
C Event Processing Properties module
D The ci.change unplanned business rule
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

Finish Practice?

Are you sure you want to finish? This will end your practice session.