Logo ExamsQA
Exit
Official Bank 0/184

Certified Implementation Specialist – IT Service Management – PR000370 Exam (CIS-ITSM) - Servicenow Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
184 Total Questions
1
Question
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?
Options
A The sn_known_error_write role is required to see the Create Known Error article link
B The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated
C The customer did not pay the bill for Knowledge management
D Tester is not impersonating Problem Coordinator
E The requirement was not m the stories
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

2
Question
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
Options
A It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
B There is no Closed state. Problem records are moved to Completed
C There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
D It is designed to follow the ITIL4 standard
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

3
Question
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
Options
A Processes
B Actions
C Procedures
D Flows http://www.justcerts.com Questions & Answers PDF P-35
E Scripts
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

4
Question
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
Options
A Cls defined directly in cmdb_ci_compulet and all child classes
B Just GIs defined directly in cmdb_cl_computer
C Cls defined directly in cmdb_ci_computer and all parent classes
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

5
Question
Where can a change manager define the interval frequency for unauthorized change detection?
Options
A Unauthorized Change Properties module
B Unauthorized change flow
C Event Processing Properties module
D The ci.change unplanned business rule
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

Finish Practice?

Are you sure you want to finish? This will end your practice session.