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Certified Implementation Specialist – IT Service Management – PR000370 Exam (CIS-ITSM) - Servicenow Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
184 Total Questions
1
Question
Incidents are stored what table?
Options
A Incident [task_incident]
B Incident [incident]
C Incident [sn_incident]
D Incident [sn_task_incident]
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2
Question
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?
Options
A SLAs are available for problem management, but require custom code
B SLAs are essential to problem management, as support specialists need to quickly identify root causes
C SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
D SLAs re recommended in the ITIL framework for problem management
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3
Question
Where can a change manager define the interval frequency for unauthorized change detection?
Options
A Unauthorized Change Properties module
B Unauthorized change flow
C Event Processing Properties module
D The ci.change unplanned business rule
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4
Question
Which of these can be defined using step based fulfillment in Catalog Builder? Choose 2 answers
Select 2
Options
A Payment processing
B Notifications
C Tasks
D Subflow triggers
E Approvals
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5
Question
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
Options
A sn_business_user http://www.justcerts.com Questions & Answers PDF P-27
B sn_problem_write
C sn_service_owner
D sn_problem_read
E sn_problem_business_user
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