Salesforce Certified Sales Foundations Certification (Sales-101) - Salesforce

Exam Questions

94%

Students found the real exam almost the same

1,057

Students passed this exam after ExamsQA Prep

95.1%

Average score during Real Exams at the Testing Centre

Browse 127 Questions
💡

Browse at least 50% questions to maximize your chances of passing

Free Preview Questions

Sample Sales-101 Exam Questions & Explanations

Practice with real question formats, multiple choice options, and detailed answer explanations for Salesforce Sales-101.

Question #1 Verified Q&A
A sales representative presents a solution and the customer isinterested in moving forward.<br />
<br />
How can the sales rep gain the customer's commitment and close the deal?
A Propose and schedule an additional demo.
B Negotiate to finalize the contract.
C Develop a roadmap with complementary products.
Correct Answer: Negotiate to finalize the contract.
Explanation:
Negotiating is the final stage of the sales process, where the sales rep and the customer agree on the terms and conditions of the deal. Negotiating helps to overcome any remaining objections, address any concerns, and close the deal with mutual satisfaction.Reference: https://www.salesforce.com/resources/articles/sales-process/#negotiate
Question #2 Verified Q&A
A sales representative is fulfilling an order using the step-by-step instructions for that specific customer<br />
<br />
What are these instructions known as?
A Standard operating procedures
B Standard engagement steps
C Fulfilmentprocedures
Correct Answer: Standard operating procedures
Explanation:
Standard operating procedures (SOPs) are detailed instructions that describe how to perform a specific task or process. SOPs help to ensure consistency, quality, and compliance in fulfilling orders<br />
for different<br />
customers.Reference:https://trailhead.salesforce.com/en/content/learn/modules/salesforce- essentials-basics/salesforce-essentials-sales-process
Question #3 Verified Q&A
In which way should a sales representative drive trust through professional competency?
A Asking questions to look for common interests, personal motivators, and hesitation
B Collecting and processing information on products, competitors, and industries
C Understanding the buyer's experience in the market and years of service
Correct Answer: Collecting and processing information on products, competitors, and industries
Explanation:
Professional competency is the ability to demonstrate knowledge and skills that arerelevant and valuable to the customer. By collecting and processing information on products, competitors, and industries, a sales rep can show their expertise, credibility, and confidence in providing solutions that meet the customer’s needs and expectations.<br />
<br />
Reference:https://trailhead.salesforce.com/en/content/learn/modules/sales-representative- certification-prep/sales-representative-certification-prep-prepare-for-your-exam
Question #4 Verified Q&A
A sales representative is preparing a presentation to showcase the value proposition of their solution to a prospect.<br />
<br />
What should be the main objective of this presentation?
A To build credibility with the prospect using their public speaking skills and professional appearance
B To communicate how the solution addresses the prospect's pain points and needs, and delivers tangible return on investment (ROI)
C To provide an in-depth analysis of the prospect's competitors and market trends
Correct Answer: To communicate how the solution addresses the prospect's pain points and needs, and delivers tangible return on investment (ROI)
Explanation:
The main objective of a value proposition presentation is to show the prospect how the solution can solve their problems, fulfill their needs, and provide them with benefits that outweigh the costs. A value proposition presentation should highlight the unique features and advantages of the solution, as well as quantify the expected outcomes and ROI for the prospect.Reference:https://www.salesforce.com/resources/articles/value-proposition/#value- proposition-presentation
Question #5 Verified Q&A
A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value.<br />
<br />
What should the sales rep do?
A Try to sell additional products or services to increase the realized value.
B Acknowledge the customer's concerns while trying to find easier customers.
C Reassess the customer's expected value based on the current situation.
Correct Answer: Reassess the customer's expected value based on the current situation.
Explanation:
Realized value is the difference between the expected value and the actual value that the customer receives from using the solution. If the customer is experiencing issues with the solution, the sales rep should reassess the customer’s expected value based on the current situation, identify any gaps ordiscrepancies, and work with the customer to resolve themand ensure their satisfaction.Reference:https://www.salesforce.com/resources/articles/customer-success/#customer- success-metrics

Want to practice all 127 questions?

Practice under real exam conditions with instant grading, timed simulations, and community insights.

Start Full Sales-101 Practice Test

Frequently Asked Questions

Common questions about the Salesforce Sales-101 certification practice test

How many questions are in the Salesforce Sales-101 practice exam on ExamsQA?
Our Sales-101 (Salesforce Certified Sales Foundations Certification) practice question bank currently includes 127 verified questions with comprehensive explanations.
Are the Sales-101 exam practice questions up to date for 2026?
Yes, all Salesforce Sales-101 practice questions are regularly updated and verified against current exam objectives.
Will the Sales-101 practice questions help me pass on my first attempt?
The Sales-101 (Salesforce Certified Sales Foundations Certification) question bank is built to mirror the real exam's format and topics, with detailed explanations for every answer so you understand the reasoning — not just memorize responses.
Is there a free demo available for Sales-101 Salesforce Certified Sales Foundations Certification?
Yes, ExamsQA offers free demo questions for the Sales-101 exam so you can test the interface and question quality before purchasing full access.