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Salesforce Certified Sales Foundations Certification (Sales-101) - Salesforce Exam Questions

Last updated on August 20, 2026

97% Exam Compliance
127 Total Questions
1
Question
A sales representative proposes an engagement solution that works seamlessly across all media to a customer.

Which strategy supports the solution?
Options
A Multi-channel
B Two-way dialogue
C Social networks
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2
Question
A sales representative is having a difficult conversation with a customer who is delaying making a decision to move forward without providing much detail.

What should the sales rep do to uncover why the customer is delaying the decision?
Options
A Ask pointed questions to identify customer interests.
B Highlightthe benefits of the product to the customer.
C Discuss the customer's concerns with their internal team.
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3
Question
A sales representative wants to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution.

What should they use?
Options
A Success story
B Solution unit
C Summary statement
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4
Question
How can a sales representative best identify a customer's challenges and initiatives?
Options
A Present an overview of new products their company has brought to market.
B Ask "yes" or "no" questions to make the discussion efficient.
C Elicit detailed responses by asking open-ended questions during meetings.
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5
Question
What is animportant consideration for a sales representative as they create a sales proposal?
Options
A To leverage a standard approach for all sales quotes and customer accounts
B To highlight how the solution addresses the customer's needs and challenges
C To include adetailed diagram and explanation of the sales process
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