PEOPLECERT ITIL 2011 Foundation Exam (58) - PCERT

Exam Questions

94%

Students found the real exam almost the same

1,057

Students passed this exam after ExamsQA Prep

95.1%

Average score during Real Exams at the Testing Centre

Browse 324 Questions
💡

Browse at least 50% questions to maximize your chances of passing

Free Preview Questions

Sample 58 Exam Questions & Explanations

Practice with real question formats, multiple choice options, and detailed answer explanations for PCERT 58.

Question #1 Verified Q&A
Which of the following are sources of best practice?<br />
<br />
1. Academic research<br />
<br />
2. Internal experience<br />
<br />
3. Industry practices
A 1 and 3 only
B 1 and 2 only
C 2 and 3 only
D All of the above
Correct Answer: All of the above
Question #2 Verified Q&A
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
A Component services
B Customer services
C Supporting services
D Business services
Correct Answer: Supporting services
Question #3 Verified Q&A
Which of the following are classed as stakeholders in service management?<br />
<br />
1. Customers<br />
<br />
2. Users<br />
<br />
3. Suppliers
A 2 and 3 only
B 1 and 2 only
C 1 and 3 only
D All of the above
Correct Answer: All of the above
Question #4 Verified Q&A
Which of the following is the best definition of service management?
A An internationally recognized methodology to provide valuable services to customers
B A complete set of all the documentation required to deliver world class services to customers
C A set of specialized organizational capabilities for providing value to customers in the form of services
D The ability to keep services highly available to meet the business needs
Correct Answer: A set of specialized organizational capabilities for providing value to customers in the form of services
Question #5 Verified Q&A
Which of the following is the best definition of IT service management?
A The implementation and management of quality IT services that meet business needs
B A complete set of all the documentation required to deliver world class services to customers
C Technical implementation of supporting IT infrastructure components
D An internal service provider that is embedded within a business unit
Correct Answer: The implementation and management of quality IT services that meet business needs

Want to practice all 324 questions?

Practice under real exam conditions with instant grading, timed simulations, and community insights.

Start Full 58 Practice Test

Frequently Asked Questions

Common questions about the PCERT 58 certification practice test

How many questions are in the PCERT 58 practice exam on ExamsQA?
Our 58 (PEOPLECERT ITIL 2011 Foundation Exam) practice question bank currently includes 324 verified questions with comprehensive explanations.
Are the 58 exam practice questions up to date for 2026?
Yes, all PCERT 58 practice questions are regularly updated and verified against current exam objectives.
Will the 58 practice questions help me pass on my first attempt?
The 58 (PEOPLECERT ITIL 2011 Foundation Exam) question bank is built to mirror the real exam's format and topics, with detailed explanations for every answer so you understand the reasoning — not just memorize responses.
Is there a free demo available for 58 PEOPLECERT ITIL 2011 Foundation Exam?
Yes, ExamsQA offers free demo questions for the 58 exam so you can test the interface and question quality before purchasing full access.