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PEOPLECERT ITIL 2011 Foundation Exam (58) - PCERT Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
324 Total Questions
1
Question
Which function is responsible for the closure of an incident record?
Options
A Either the service desk or an appropriate third party engineer
B The service desk
C Any appropriate function
D Event management
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2
Question
What is defined as "any change of state that has significance for the management of an IT service"?
Options
A An event
B An incident
C A problem
D A request for change
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3
Question
What is a service delivered between two business units in the same organization known as?
Options
A Delivered service
B Internal service
C External service
D Strategic service
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4
Question
Which of the following identify the purpose of business relationship management?

1. To establish and maintain a business relationship between service provider and customer

2. To identify customer needs and ensure that the service provider is able to meet
Options
A Neither of the above
B 2 only
C 1 only
D Both of the above
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5
Question
Which of the following identifies the purpose of design coordination?
Options
A Control of all supplier relationships from design right through to the production environment
B Ensuring all service designs have availability designed into them
C Designing of all the links between every service design process and all other processes in the
service lifecycle
D Provide a single point of control for all activities and processes within the service design stage of the lifecycle
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