MSP Foundation (102) - PCERT

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Sample 102 Exam Questions & Explanations

Practice with real question formats, multiple choice options, and detailed answer explanations for PCERT 102.

Question #1 Verified Q&A
A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?
A Connected a proper ESD strap
B Practiced electrical fire safety
C Completed an inventory of tools before use
D Removed all jewelry
Correct Answer: Connected a proper ESD strap
Explanation:
The technician should have connected a proper ESD strap to prevent damage to the motherboard. ESD (electrostatic discharge) can cause damage to electronic components, and an ESD strap helps to prevent this by grounding the technician and preventing the buildup of static electricity. Removing all jewelry is also a good practice, but it is not the most likely solution to this problem.
Question #2 Verified Q&A
A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
A Subnet mask
B Name server
C Host address
D Default gateway
Correct Answer: Default gateway
Explanation:
The technician most likely needs to change the default gateway on the workstation to resolve the issue. The default gateway is the IP address of the router that connects the workstation to the internet, and it is responsible for routing traffic between the workstation and the internet. If the default gateway is incorrect, the workstation will not be able to access external web pages.
Question #3 Verified Q&A
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?
A Off-site
B Grandfather-father-son
C Differential
D Full
Correct Answer: Differential
Explanation:
The differential backup method would best address these concerns. Differential backups only back up files that have changed since the last full backup, which means that only a few files would be backed up each time. This would help to mitigate the risk of ransomware attacks, as only a few files would be affected if an attack occurred. Additionally, differential backups require less storage space than full backups.
Question #4 Verified Q&A
A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?
A End user acceptance
B Rollback plan
C Risk level
D Scope of change
Correct Answer: Rollback plan
Explanation:
The rollback plan should be updated before requesting approval again. A rollback plan is a plan for undoing a change if it causes problems, and it is an important part of any change management process. If the change advisory board did not approve the requested change due to the lack of alternative actions if implementation failed, then updating the rollback plan would be the best way to address this concern.
Question #5 Verified Q&A
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
A Disable the mobile hotspot.
B Increase the data plan limits
C Uninstall the fraudulent application
D Reset the phone to factory settings
Correct Answer: Uninstall the fraudulent application
Explanation:
Installing applications directly from a vendor's website can be risky, as the application may be malicious or fraudulent. Uninstalling the application can help mitigate the issue by removing the source of the problem.

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Frequently Asked Questions

Common questions about the PCERT 102 certification practice test

How many questions are in the PCERT 102 practice exam on ExamsQA?
Our 102 (MSP Foundation) practice question bank currently includes 845 verified questions with comprehensive explanations.
Are the 102 exam practice questions up to date for 2026?
Yes, all PCERT 102 practice questions are regularly updated and verified against current exam objectives.
Will the 102 practice questions help me pass on my first attempt?
The 102 (MSP Foundation) question bank is built to mirror the real exam's format and topics, with detailed explanations for every answer so you understand the reasoning — not just memorize responses.
Is there a free demo available for 102 MSP Foundation?
Yes, ExamsQA offers free demo questions for the 102 exam so you can test the interface and question quality before purchasing full access.