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MSP Foundation (102) - PCERT Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
845 Total Questions
1
Question
A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?
Options
A Educate the user on common threats and how to avoid them.
B Educate the user on how to access recovery mode.
C Educate the user on how to reinstall the laptop OS.
D Educate the user on malware removal.
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2
Question
A user with a disability needs to be able to press the Ctrl+Alt+Del keyboard sequence one key at a time. Which of the following turns on this Ease of Access feature?
Options
A Press Ctrl+Alt+Tab simultaneously.
B Press Ctrl+Alt+Esc simultaneously.
C Press the Windows key+Tab.
D Press the Shift key five times in a row.
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3
Question
Which of the following features can a technician use to ensure users are following password length requirements?
Options
A Security groups
B Log-on script
C Access controllist
D Group Policy
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4
Question
An organization's critical database files were attacked with ransomware. The company refuses to pay the ransom for a decryption key. All traces of the infection have been removed from the underlying servers. Which of the following should the company do next?
Options
A Change the files to be read-only.
B Restore critical data from backup.
C Fully patch the server operating systems hosting the fileshares.
D Scan all of the infected files with up-to-date, anti-malware cleaning software.
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5
Question
Applications on a computer are not updating, which is preventing the user from opening certain files.

Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?
Options
A perfmon.msc
B devmgmt.msc
C gpedit.msc
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