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MSP Foundation (102) - PCERT Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
845 Total Questions
1
Question
A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?
Options
A Adjusting AV settings
B Providing user training
C Updating firmware for the spam appliance
D Adjusting the spam gateway
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2
Question
A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?
Options
A Educate the user on common threats and how to avoid them.
B Educate the user on how to access recovery mode.
C Educate the user on how to reinstall the laptop OS.
D Educate the user on malware removal.
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3
Question
A technician is troubleshooting a PC that will not run Windows Defender. Windows Defender has been disabled, and no other antivirus is installed on the PC. Which of the following would have caused this issue?
Options
A Keylogger
B Rootkit
C Spyware
D Ransomware
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4
Question
A technician ran the following command on a user's workstation: net use G: \\server1\team\documents /persistent:yes

Which of the following did the technician set up by running this command?
Options
A Shared folder
B File server
C Shared resource
D Mapped drive
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5
Question
During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?
Options
A Requiring all network changes include updating the network diagrams
B Routinely backing up switch configuration files
C Allowing network changes once per year
D Performing annual network topology reviews
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