ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA) - ITIL

Exam Questions

94%

Students found the real exam almost the same

1,057

Students passed this exam after ExamsQA Prep

95.1%

Average score during Real Exams at the Testing Centre

Browse 26 Questions
💡

Browse at least 50% questions to maximize your chances of passing

Free Preview Questions

Sample ITILSC-OSA Exam Questions & Explanations

Practice with real question formats, multiple choice options, and detailed answer explanations for ITIL ITILSC-OSA.

Question #1 Verified Q&A
Which of the following BEST describes the purpose of Event Management?
A To detect events, make sense of them and determine the appropriate control action
B To monitor and control the activities of technical staff
C To monitor interactions and exceptions within the infrastructure
D To detect and escalate exceptions to normal service operation
Correct Answer: To detect events, make sense of them and determine the appropriate control action
Question #2 Verified Q&A
Functions are best described as?
A Closed loop control systems
B Self-Contained units of organizations
C Inter-related activities with a defined goal or output
D A team of IT staff who provide a single point of contact for all user communication
Correct Answer: Inter-related activities with a defined goal or output
Question #3 Verified Q&A
Technical Management is NOT responsible for?
A Defining the Operational Level Agreements for the various technical teams
B Maintenance of the technical Infrastructure
C Documenting and maintaining the technical skills required to manage and support the IT Infrastructure
D Diagnosis of, and recovery from, technical failures
Correct Answer: Defining the Operational Level Agreements for the various technical teams
Question #4 Verified Q&A
What is the difference between a Known Error and a Problem?
A Problem does not involve such an error.
B The underlying cause of a Known Error is known. The underlying cause of a Problem is not known
C A Known Error involves an error in the IT infrastructure, A
D A Known Error always originates from an Incident. This is not always the case with a Problem
E With a Problem, the relevant Configuration Items have been identified. This is not the case with a Known Error.
Correct Answer: The underlying cause of a Known Error is known. The underlying cause of a Problem is not known
Question #5 Verified Q&A
There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections.<br />
<br />
What kind of actions should the Service Desk analyst take in this instance?
A They should ask the Security Manager to check whether too many authorizations may have been issued.
B They should ask the Capacity Manager to expand the capacity of the network
C They should ask the Problem Manager to look into the problem right away
D They should ask the Service Level Manager to revise the Service Level Agreements (SLA) with a decreased availability target
Correct Answer: They should ask the Problem Manager to look into the problem right away

Want to practice all 26 questions?

Practice under real exam conditions with instant grading, timed simulations, and community insights.

Start Full ITILSC-OSA Practice Test

Frequently Asked Questions

Common questions about the ITIL ITILSC-OSA certification practice test

How many questions are in the ITIL ITILSC-OSA practice exam on ExamsQA?
Our ITILSC-OSA (ITIL Service Capability Operational Support and Analysis Exam) practice question bank currently includes 26 verified questions with comprehensive explanations.
Are the ITILSC-OSA exam practice questions up to date for 2026?
Yes, all ITIL ITILSC-OSA practice questions are regularly updated and verified against current exam objectives.
Will the ITILSC-OSA practice questions help me pass on my first attempt?
The ITILSC-OSA (ITIL Service Capability Operational Support and Analysis Exam) question bank is built to mirror the real exam's format and topics, with detailed explanations for every answer so you understand the reasoning — not just memorize responses.
Is there a free demo available for ITILSC-OSA ITIL Service Capability Operational Support and Analysis Exam?
Yes, ExamsQA offers free demo questions for the ITILSC-OSA exam so you can test the interface and question quality before purchasing full access.