IT Service Management Foundation (ITSM20F.EN) - Exin

Exam Questions

94%

Students found the real exam almost the same

1,057

Students passed this exam after ExamsQA Prep

95.1%

Average score during Real Exams at the Testing Centre

Browse 136 Questions
💡

Browse at least 50% questions to maximize your chances of passing

Free Preview Questions

Sample ITSM20F.EN Exam Questions & Explanations

Practice with real question formats, multiple choice options, and detailed answer explanations for Exin ITSM20F.EN.

Question #1 Verified Q&A
What is known as a temporary solution that enables the user to continue working?
A Known Error
B Workaround
C Request For Change (RFC)
D Service Request
Correct Answer: Workaround
Question #2 Verified Q&A
Through which process does the implementation of new or changed services, including closure of a<br />
service, need to be planned and approved?
A Business Relationship Management
B Service Level Management
C Release Management
D Change Management
Correct Answer: Change Management
Question #3 Verified Q&A
Different types of events are reported to the Service Desk. Which event is an incident?
A Information about the rollout of a specific application
B A request for the installation of a new bookkeeping package
C A notification that a new toner cartridge has just been installed in a printer
D A report that the printer is not working
Correct Answer: A report that the printer is not working
Question #4 Verified Q&A
What has to be included in a well defined process?
A Expected outcomes
B Timelines
C Functions
D Statistical support
Correct Answer: Expected outcomes
Question #5 Verified Q&A
What would increase the amount of detail in the Configuration Management Database (CMDB)?
A Increasing the scope of the CMDB
B Increasing the use of the CMDB
C Increasing the number of attributes of each Configuration Item (CI) in the CMDB
D Increasing the number of records in the CMDB
Correct Answer: Increasing the number of attributes of each Configuration Item (CI) in the CMDB

Want to practice all 136 questions?

Practice under real exam conditions with instant grading, timed simulations, and community insights.

Start Full ITSM20F.EN Practice Test

Frequently Asked Questions

Common questions about the Exin ITSM20F.EN certification practice test

How many questions are in the Exin ITSM20F.EN practice exam on ExamsQA?
Our ITSM20F.EN (IT Service Management Foundation) practice question bank currently includes 136 verified questions with comprehensive explanations.
Are the ITSM20F.EN exam practice questions up to date for 2026?
Yes, all Exin ITSM20F.EN practice questions are regularly updated and verified against current exam objectives.
Will the ITSM20F.EN practice questions help me pass on my first attempt?
The ITSM20F.EN (IT Service Management Foundation) question bank is built to mirror the real exam's format and topics, with detailed explanations for every answer so you understand the reasoning — not just memorize responses.
Is there a free demo available for ITSM20F.EN IT Service Management Foundation?
Yes, ExamsQA offers free demo questions for the ITSM20F.EN exam so you can test the interface and question quality before purchasing full access.