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IT Service Management Foundation (ITSM20F.EN) - Exin Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
136 Total Questions
1
Question
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
Options
A annually
B quarterly
C only when there is a business need to change the service
D monthly
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2
Question
Service providers manage various documents and records to ensure effective planning, operation
and control of Service management.

Which of these is a record?
Options
A Process description
B Service management policy
C Service level agreement (SLA)
D Change Advisory Board (CAB) meeting minutes
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3
Question
Quality Management Systems can assist organizations in enhancing what?
Options
A Customer satisfaction
B Supplier satisfaction
C ISO/EC 20000
D Relationship with third parties
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4
Question
What is the objective of the maintain and improve the SMS stage (Act)?
Options
A to improve the efficiency and effectiveness of the business
B to improve the efficiency and effectiveness of service support
C to improve the efficiency and effectiveness of service provision
D to improve the efficiency and effectiveness of the processes
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5
Question
Top management needs to ensure that employees are aware of the relevance and importance of their activities.

What else do all employees need to be aware of?
Options
A How they can provide policies and a framework for a Service management system
B How they contribute to total salary reduction
C How they contribute to the achievement of the Service management objectives
D How they contribute to the Total cost of ownership (TCO)
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