IT Service Management Foundation Bridge based on ISO/IEC 20000 (ITSM20FB) - Exin

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Sample ITSM20FB Exam Questions & Explanations

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Question #1 Verified Q&A
Which of the following is a best practice concerning information securitycha risk assessment?
A Information security risk assessments should be carried out by an external auditor to maintain objectivity.
B Information security risk assessments should be performed as a result of the review of every incident.
C Information security risk assessments should be performed at agreed intervals and be maintained during changes.
D Information security risk assessments should be performed once a year.
Correct Answer: Information security risk assessments should be performed at agreed intervals and be maintained during changes.
Question #2 Verified Q&A
A company decides to apply the principle of continual improvement. Which action would result from this decision?
A Analyze customer satisfaction and identify resulting actions
B Analyze and evaluate the existing situation to identify areas for improvement
C Start an internal service organization evaluation
D Review the Service Management System at least annual
Correct Answer: Analyze and evaluate the existing situation to identify areas for improvement
Question #3 Verified Q&A
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
A Problem Management
B Incident Management
C Service Desk Service
D Level Management
Correct Answer: Service Desk Service
Question #4 Verified Q&A
What defines Service Quality?
A Achieving a 99.999% continuous level of availability
B A series of activities that can be assessed in advance by a provider and customer
C Providing a cost-effective service
D Meeting stated customer requirements and expectations
Correct Answer: Meeting stated customer requirements and expectations
Question #5 Verified Q&A
What data is recorded when an incident is reported to the Service Desk?
A the name of the person reporting the Incident
B the name of the person handling the Problem
C the name of the person who approves the Request for Change (RFC)
D the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)
Correct Answer: the name of the person reporting the Incident

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Common questions about the Exin ITSM20FB certification practice test

How many questions are in the Exin ITSM20FB practice exam on ExamsQA?
Our ITSM20FB (IT Service Management Foundation Bridge based on ISO/IEC 20000) practice question bank currently includes 78 verified questions with comprehensive explanations.
Are the ITSM20FB exam practice questions up to date for 2026?
Yes, all Exin ITSM20FB practice questions are regularly updated and verified against current exam objectives.
Will the ITSM20FB practice questions help me pass on my first attempt?
The ITSM20FB (IT Service Management Foundation Bridge based on ISO/IEC 20000) question bank is built to mirror the real exam's format and topics, with detailed explanations for every answer so you understand the reasoning — not just memorize responses.
Is there a free demo available for ITSM20FB IT Service Management Foundation Bridge based on ISO/IEC 20000?
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