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IT Service Management Foundation Bridge based on ISO/IEC 20000 (ITSM20FB) - Exin Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
78 Total Questions
1
Question
What is a Configuration Baseline?
Options
A A configuration audit report
B A benchmark of the service provider's capability
C The change requests allocated to a release
D A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
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2
Question
A Release policy needs to be documented and agreed. What must be included in the Release policy?
Options
A the Release dates
B an analysis of the success or failure of
C the frequency and type of Releases
D Releases Requests For Change (RFCs)
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3
Question
What is the objective of the service reporting process?
Options
A to document measures taken to manage information security effectively within all service activities
B to provide progress reports on the planning and implementation of service management
C to produce agreed, timely, reliable, accurate information to aid decision making and effective communication
D to minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents
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4
Question
What is the contribution of Availability Management to the Service Level Management process?
Options
A Availability Management acts in consultation with users to determine the availability of IT services.
B Availability Management provides information about the availability of the services being provided.
C Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
D Availability Management supplies data about the availability requirements of users.
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5
Question
What is meant by the Urgency of an Incident?
Options
A the degree to which the incident gives rise to a deviation from the normal service level
B the degree to which the solution of an incident tolerates delay
C the relative importance of the incidents when handling them
D the time needed by IT Services to resolve the incident
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