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IT Service Management Foundation Bridge based on ISO/IEC 20000 (ITSM20FB) - Exin Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
78 Total Questions
1
Question
Deming proposed a system of continuous improvement. Which four activities does this system involve?
Options
A Plan. Do. Check and Act
B Plan. Do. Evaluate and Act
C Plan. Perform. Audit and Improve
D Plan. Perform. Evaluate and Act
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2
Question
What is meant by the Urgency of an Incident?
Options
A the degree to which the incident gives rise to a deviation from the normal service level
B the degree to which the solution of an incident tolerates delay
C the relative importance of the incidents when handling them
D the time needed by IT Services to resolve the incident
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3
Question
Different types of events are reported to the Service Desk. Which event is an incident?
Options
A Information about the rollout of a specific application
B A notification that a new toner cartridge has just been installed in a printer
C A report that the printer is not working
D A request for the installation of a new bookkeeping package
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4
Question
What is required to be in place for emergency changes?
Options
A Controlled Acceptance Test environment
B Capacity plans
C Service Continuity Plans
D policies and procedures
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5
Question
What does the term "Integrity" mean in the context of Information Security Management?
Options
A Monitoring the access to information
B Protecting the information against unauthorized use
C Screening the support staff on their loyalty to the IT organization
D The accuracy, completeness and correctness of the information
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