Avaya Aura Call Center Elite Implementation Exam (7392X) - AVAYA

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Sample 7392X Exam Questions & Explanations

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Question #1 Verified Q&A
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
A Network Call Redirection
B Look-Ahead Interflow
C Adjunct Routing
D Network Call Transfer
Correct Answer: Look-Ahead Interflow
Explanation:
Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)
Question #2 Verified Q&A
For a split Day report, how many days of historical data show in the Basic Call management System<br />
(BCMS)?
A 2
B 1
C 3
D 7
E 5
Correct Answer: 7
Question #3 Verified Q&A
A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.<br />
<br />
Which statement is true about this scenario?
A BCMS does not support all Call Center Elite features.
B BCMS generates Split Reports and not Skills Reports.
C BCMS is only offered for customers with a Basic Call Center package.
D BCMS has all the functions Call Management System (CMS) supports but with less capacity.
Correct Answer: BCMS does not support all Call Center Elite features.
Question #4 Verified Q&A
What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?
A VuStats
B Basic Call Management System (BCMS)
C Service Level Maximizer (SLM)
D Automatic Number Identification (ANI)
Correct Answer: Basic Call Management System (BCMS)
Question #5 Verified Q&A
Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
A The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
B The conditional call treatment or routing based on parameters such as time of day, day of holidays,<br /> etc.
C The ability for supervisors to monitor an agent's ACD calls
D The customized handling of incoming calls via programmed commands
E The ability to change the skills assigned to an agent
Correct Answer: The conditional call treatment or routing based on parameters such as time of day, day of holidays,<br /> etc., The customized handling of incoming calls via programmed commands
Explanation:
Reference: Avaya Auraâ„¢ Call Center 6.0 Overview Page 20

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