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Avaya Aura Call Center Elite Implementation Exam (7392X) - AVAYA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
63 Total Questions
1
Question
What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?
Options
A VuStats
B Basic Call Management System (BCMS)
C Service Level Maximizer (SLM)
D Automatic Number Identification (ANI)
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2
Question
Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
Options
A Configure a dial plan with a 4-d|git feature access code.
B Configure a dial plan with a 4-digit extension that begins with 5.
C Record an announcement.
D Configure an announcement using the extension 5003.
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3
Question
A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?
Options
A Forced Agent Logout from the After Call Work (ACW) mode
B Adjunct Routing
C Redirection on No Answer (RONA)
D Variable in Vectors
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4
Question
When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)
Select 3
Options
A Hunt Group
B Advocate
C Call Management System (CMS)
D Agent Selection (EAS)
E Service Level Maximize
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5
Question
Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?
Options
A Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is
B Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to
C Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is
D Hunt groups are set is set to no.
yes.
set to yes.
set to no.
to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection
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