Avaya Aura Call Center Elite Implementation Exam (7392X) - AVAYA Exam Questions

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?

Refer to the exhibit. 17/29



Primary Incoming VDN/Vector VECTOR DIRECTORY NUMBER Extension: 7201 Name*: ABC Rentals Destination: Vector Number Attendant Vectoring? n Meet-me Conferencing? n Allow VDN Override? Y COR: 1 TN*: 1 Measured: internal Acceptable Service Level (sec): 20
Service Objective (sec): 20

VDN of Origin Anna. Extension*: 1* skill*: 10 CALL VECTOR 1998 Number: 1998 Name: ABC Rental 02 goto step 8 if ani in table 1 (a match is 03 queue-to skill 1" pri 1 04 announcement 8613 01 wait-time secs hearing music 05 wait-time 90 secs hearing music 06 goto step 4 if unconditionally 07 stop 08 route-to number 7202 with corn if unconditionally 09



A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents. What would be the reason for this?

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

What are three capabilities of Avaya Aura® Media Server? (Choose three.)