Microsoft Power Platform Functional Consultant Exam (PL-600) - Microsoft

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Box 1: Omnichannel for Customer Service dashboard Scenario: Workers must be able to communicate in near real-time with worker support agents. The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.<br />
If you choose to expand your customer service offering to provide chat and channels, the Customer<br />
Service workspace seamlessly adjusts to support managing conversations as well.<br />
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Note: As an agent with the Customer Service Representative security role, when you open Customer<br />
Service workspace, you start on the Customer Service Agent Dashboard unless your administrator<br />
has changed the default view. This dashboard shows you your active cases, cases you can work in queues you are assigned to, and your open activities. You can open existing cases and activities or begin working new cases from the queues you are assigned to and create activities. Box 2: Dynamics 365 Customer Service Scenario: First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.<br />
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Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview

Scenario: The reporting and analytics team must be able to create reports that include data from all facilities and all workers. Management reports must present an overview of the entire organization. Other reports may be limited to specific offices. B: Power Apps apps can include reports that provide useful business information to the user. These reports are based on SQL Server Reporting Services and provide the same set of features that are available for typical SQL Server Reporting Services reports. C: Microsoft Dynamics 365 online and Model-Driven PowerApps offers several advanced reporting options. Advanced reports are often necessary when business requirements demand complex calculations, returning multiple data sets, grouping large sets of data based on rules, and retrieving data from different data sources.<br />
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Incorrect Answers: D: Scenario: Users cannot view Power BI reports within the Power Platform apps.<br />
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Note: Power BI enables data insights and better decision-making, while Power Apps enables everyone to build and use apps that connect to business data. Using the Power Apps visual, you can pass context-aware data to a canvas app, which updates in real time as you make changes to your report.<br />
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Reference: https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/add-reporting-to-app https://powerusers.microsoft.com/t5/Building-Power-Apps/Creating-SSRS-Report-for-Model-Driven- PowerApps/td-p/621866 https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/powerapps-custom-visual

Scenario: Audit teams must have the ability to view worker information on their mobile devices. Audit teams must be able to record data during visits to locations where workers are placed.<br />
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When you create an app, or someone shares an app with you, you can run that app on the Power Apps mobile app or in a web browser.<br />
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Reference: https://docs.microsoft.com/en-us/powerapps/user/run-app-browser

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Box 1: Microsoft Teams First up employees must be able to contact each other by using a secure system to ask and answer Secure questions about medical cases.<br />
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Microsoft Teams key capabilities: Connected Managed Collaborative and productive Box 2: Microsoft 365 Business Voice Workers must be able to communicate in near real-time with worker support agents. Microsoft 365 Business Voice makes it easy for small and medium organizations to turn Microsoft Teams into a powerful and flexible telephone system. It's a replacement for traditional telephony providers and in-house phone systems that can be difficult and costly to manage.<br />
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Reference: https://docs.microsoft.com/en-us/microsoft-365/solutions/empower-people-to-work-remotely https://docs.microsoft.com/en-us/microsoftteams/business-voice/whats-business-voice

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Box 1: Assign: Cascade None Scenario: Worker still records must be archived after ten years and are then removed from the main Assign: The referenced table record owner is changed. system. Cascade None: Do nothing.<br />
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Incorrect Answers: Cascade All: Perform the action on all referencing table records associated with the referenced table record. Box 2: Delete: Restrict Scenario: Worker information must not be deleted from the system while skill and job placement history records for the worker exist in the system. Referential, Restrict Delete: In a referential, restrict delete relationship between two tables, you can navigate to any related rows. Actions taken on the parent row will not be applied to the child row, but the parent row cannot be deleted while the child row exists. This is useful if you do not want child rows to become orphaned. This forces the user to delete all of the children before deleting the parent.<br />
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Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-entity-lookup