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Certification Preparation For Community Cloud Consultants (CRT-271) - Salesforce Exam Questions
Last updated on July 22, 2026
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290
Total Questions
1
Question
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: •
120,000 partner accounts• Minimize the number of partner account roles• Partner account is made
up of sales employees and sales managers• Sales employees only have access to their data• Sales managers have access to all sales employees data. What are the two most efficient ways for the Salesforce Admin to fulfil these requirements? Choose 2 answers
120,000 partner accounts• Minimize the number of partner account roles• Partner account is made
up of sales employees and sales managers• Sales employees only have access to their data• Sales managers have access to all sales employees data. What are the two most efficient ways for the Salesforce Admin to fulfil these requirements? Choose 2 answers
Select 2
Options
A
Make the sales manager the Super User on the partner account
B
Use sharing rules to grant sales managers access to sales employees' data
C
Set up partner accounts with two roles
D
Set up partner accounts with one role
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2
Question
A Salesforce Admin needs to build a self-service Community.
Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.
Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.
Select 3
Options
A
Enable the Service Cloud features to be used in the Community, including Knowledge and Case.
B
Add discussions on topics that can be published in the Community.
C
Configure a search for articles and discussions in the Community.
D
Create email templates to be used in the community.
E
Gather branding assets, including images and logo for the Community.
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3
Question
Universal Containers needs to provide Community access to a select set of customers. Customers will NOT be asked to register. In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.
Select 2
Options
A
Use the Community import wizard to create users.
B
Use the Data loader to extract the customers and upload the customers to be set up as Community users.
C
Use external ETL tools to extract customers and load into Salesforce.
D
Use the Salesforce Community User API to create Community users.
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4
Question
Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?
Options
A
Leverage private groups and record sharing for access control.
B
Leverage Opportunity feed and manual shares for access control.
C
Leverage Opportunity feed and group record layout for access control.
D
Leverage unlisted groups and record sharing for access control.
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5
Question
Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?
Options
A
IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher. Android users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1
B
Android & iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
C
Android users should download the Salesforce1 app and access the community through the Salesforce1 switcher. iOS users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1
D
All users should access a Visualforce + Tabs community via a Desktop browser only
E
Navigate to the community URL in the browser and a mobile experience will be automatically rendered
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