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Salesforce User Experience (UX) Designer Exam (Plat UX-101) - Salesforce Exam Questions

Last updated on July 22, 2026

97% Exam Compliance
167 Total Questions
1
Question
Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.

What is one requirement that could lead to recommending the Console?
Options
A Work that is mostly in the field
B Need for viewing multiple list views at the same time
C Ability to toggle between multiple records
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2
Question
Cloud Kicks (CK) isgoing to conduct some interviews surveys with users to better understand their Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.

Which two response biases should the designer be aware of when interviewing or surveying users? Choose 2 answers
Select 2
Options
A Objectivity Bias
B Social Desirability Bias
C Recency Bias
D Randimized Bias
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3
Question
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.

How should they efficiently find the correct fields?
Options
A Replace the top-of-page validation with two field validations, assigning the respective fields.
B Make sure the required field names are added to the top-of-page error message.
C Replace the validation rule with help text informing the businessrequirement.
D Remove the validation rule completely and provide training about order changes.
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4
Question
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives. The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.

Which console navigation feature would NOT be relevant to the designer recommendation?
Options
A A split list of recordsand individual record detail can see on the same screen.
B More than one detail item can be open at a time.
C Multiple subtabs can be beneath a single parent record.
D Service representatives with lower resolution monitors will have a better user experience.
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5
Question
Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act,and sound like Salesforce? Choose 2 answers
Select 2
Options
A Blueprints and tokens
B In-App Guidance
C Full functional components
D Guidelines for voice and tone
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