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Salesforce B2B Solution Architect (ARCH-301) - Salesforce Exam Questions
Last updated on July 22, 2026
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1
Question
Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?
Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?
Options
A
Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.
B
Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.
C
Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builderso that the actual operations run in flows.
D
Migrate automations from Process Builder to a single flow that is triggered by record updates,
using only the "After Save" context so that all operations can be organized in a single flow.
using only the "After Save" context so that all operations can be organized in a single flow.
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2
Question
UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-
service capabilities to automate sales wherever possible. The executive sponsor is concerned that
sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels? Choose 2 answers
service capabilities to automate sales wherever possible. The executive sponsor is concerned that
sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels? Choose 2 answers
Select 2
Options
A
Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.
B
Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.
C
Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.
D
Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.
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3
Question
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
Options
A
Select an AppExchange app that sends a survey to each customer after a work order is completed.
B
Use the existing survey tool by integrating the responses to Case number and User record.
C
Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
D
Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
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4
Question
Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy. Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend? Choose 2 answers
Select 2
Options
A
Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell- with model within the new Partner Communities.
B
Completely unify all the channel strategies under the acquiring company's brand and strategy.
C
Identify the need for multiple PartnerCommunities by Indirect Sales Channel with branding and content specific to each channel.
D
Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.
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5
Question
Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error? Choose 2 answers
Which two steps should a Solution Architect recommend to avoid this error? Choose 2 answers
Select 2
Options
A
Add a retry process for the records rejected by this error.
B
Use the import wizard instead of Bulk API.
C
Change the Bulk API call to use Bulk API 2.0.
D
Sort the order product records by account and order before the Bulk API load.
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