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Salesforce B2B Solution Architect (ARCH-301) - Salesforce Exam Questions
Last updated on July 22, 2026
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1
Question
A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
• Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
• Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight
into the sales process from its Dealers.
• Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs
without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
• Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better
insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?
• Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
• Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight
into the sales process from its Dealers.
• Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs
without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
• Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better
insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?
Options
A
Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
B
Experience Cloud and Revenue Cloud forDealers to get Quotes and view Cases
C
Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
D
B2B Commerce for Dealers to get pricing and Service Cloud for Cases
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2
Question
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
Options
A
Select an AppExchange app that sends a survey to each customer after a work order is completed.
B
Use the existing survey tool by integrating the responses to Case number and User record.
C
Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
D
Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
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3
Question
Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service. UC has expressedinterest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.
What should a Solution Architect consider m a potential solution?
What should a Solution Architect consider m a potential solution?
Options
A
Standard Salesforce Asset Calendar
B
Lightning Web Components Calendar Module
C
Salesforce Scheduler
D
Appointment-Assistant Self Service Scheduling
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4
Question
Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?
Options
A
Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
B
Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
C
Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
D
Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
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5
Question
Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamlesscustomer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?
What should a Solution Architect recommend to meet UC's business requirements?
Options
A
Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
B
Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
C
Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce
D
Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field Service
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