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B2C Solution Architect certification (ARCH-302) - Salesforce Exam Questions
Last updated on July 22, 2026
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150
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1
Question
A holding company owns and operates a large number of brands internationally. They are interested in migrating from a home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement. Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security? Choose 2 answers
Select 2
Options
A
Enable Transparent Data Encryption in Marketing Cloud to ensure that Marketing engagement data is encrypted at rest. Written
B
Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced.
C
Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
D
Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in.
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2
Question
Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC
for the ability to make their purchases online but pick them up at a local store or location (BOPIS).
Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?
for the ability to make their purchases online but pick them up at a local store or location (BOPIS).
Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?
Options
A
Manage B2C Commerce geolocation data for stores on an order by order basis.
B
Manage inventory data inside of B2C Commerce so it is easier to parse by store.
C
Manage inventory data inside of Salesforce OMS so it is easier to parse by store.
D
Marketing Cloud Mobile Push is required for this solution and must be enabled.
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3
Question
Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach? Choose 3 answers
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach? Choose 3 answers
Select 3
Options
A
Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
B
Developers will still be required to use the Commerce SDK for security purposes
C
Additional infrastructure (for example Heroku servers) may be required to host the application
D
Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
E
Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
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4
Question
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.
Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers
Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers
Select 2
Options
A
Configure B2C Commerce catalog, product, order, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
B
Configure streaming updates for catalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.
C
Configure streaming updates for catalog importing, implement the Collect Tracking Code, and leverage Journey Builder to trigger an abandoned cart message.
D
Configure B2C Commerce catalog, product, inventory, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
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5
Question
Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7
Which option should a Solution Architect configure to accomplish this7
Options
A
Apex trigger on a Case object
B
Queues and Assignment rules
C
Auto Response rules and Support Processes
D
Auto-launched Flow with a Record Trigger
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