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ITIL 4 Foundation Exam (ITIL-4-FOUNDATION) - PeopleCert Exam Questions

Last updated on July 22, 2026

97% Exam Compliance
124 Total Questions
1
Question
Which activity is NOT recommended by the start where you are' guiding principle?
Options
A Applying risk management when considering to introduce new processes
B Discarding existing processes before assessing their usefulness
C Involving people who are not familiar with a service when observing and assessing its activities
D Using source data to avoid any unintentional data distortion found in reports
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2
Question
Which is included in the purpose of the 'improve' value chain activity?
Options
A Ensuring that services continually meet expectations for quality, costs, and lime to market
B Ensuring continual engagement and good relationships with all stakeholders
C Ensuring the continual improvement of practices across all value chain activities
D Ensuring a shared understanding of the improvement direction for services across the organization
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3
Question
Which practice conducts reviews to validate that services are covering the needs of the customer?
Options
A Service level management
B Change enablement
C Monitoring and event management
D Service desk
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4
Question
Which ITIL concept helps an organization to make good decisions?
Options
A Practices
B Service value chain
C Four dimensions of service management
D Guiding principles
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5
Question
Which is the FIRST action when optimizing a service?
Options
A Assess the current state
B Implement the improvement
C Understand the organizational context
D Agree the future state
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