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ITIL 4 Foundation Exam (ITIL-4-FOUNDATION) - PeopleCert Exam Questions

Last updated on July 22, 2026

97% Exam Compliance
124 Total Questions
1
Question
Which practice conducts reviews to validate that services are covering the needs of the customer?
Options
A Service level management
B Change enablement
C Monitoring and event management
D Service desk
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2
Question
What type of change is often used for resolving incidents or implementing security patches?
Options
A Emergency change
B Change model
C Standard change
D Normal change
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3
Question
Which practice guarantees that users nave a range of access channels to choose from to report problems?
Options
A Change enablement
B Service desk
C Incident management
D Service level management
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4
Question
What should remain constant within an organization, even when the organization's objectives change?
Options
A Outputs
B Guiding principles
C Service offerings
D Outcomes
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5
Question
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?

1. It is important to assess which method of communication is appropriate 'or each type of
stakeholder.

2. Complex systems should be designed with an understanding of how the components' parts are
related.

3. Organizations should consider whether technology could improve the eficiency o' manual
processes. 4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
Options
A 2 and 3
B 1 and 4
C 3 and 4
D 1 and 2
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