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ITIL 4 Foundation Exam (ITIL-4-FOUNDATION) - PeopleCert Exam Questions

Last updated on July 22, 2026

97% Exam Compliance
124 Total Questions
1
Question
What type of change is often used for resolving incidents or implementing security patches?
Options
A Emergency change
B Change model
C Standard change
D Normal change
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2
Question
Which statement about a 'continual improvement register (CIR)' is TRUE?
Options
A Used to track and manage improvement ideas from identification through to final action
B Used to select the right method, model or technique for identifying improvements
C Used to help plan changes, assist in communication, avoid conflicts, and assign resources
D Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
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3
Question
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
Options
A Service level manager
B Problem analyst
C Change authority
D Service desk agent
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4
Question
Which of the following is the MOST important for effective incident management?
Options
A Balanced scorecard review
B A variety of access channels
C Automated pipelines
D Collaboration tools and techniques
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5
Question
Which practice handles all pre-defined user-initiated service actions?
Options
A Service request management
B Incident management
C Deployment management
D Service level management
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