Dynamics 365 Customer Experience Analyst Associate (MB-280) - Microsoft Exam Questions

HOTSPOT You are updating the current relationship behavior of the primary owner (Contact) to pet relationship. You need to ensure the case study requirements are met. Which two options must be changed? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

A company is using Dynamics 365 Sales to provide quotes to their customers. Preferred customers must be granted a separate flat rate discount on specific products, depending on their countries or regions. What should you create?

You are the Dynamics 365 administrator at an organization that uses both Dynamics 365 Customer Insights - Journeys and Dynamics 365 Sales. You have configured Customer Insights - Journeys to create leads from web form submissions. You also allow your sales users to create leads using the user interface. Your organization has recently hosted an event at a conference.

• You have a Customer Insights - Journeys web form to capture leads immediately at the conference.

• You expect sales users to enter lead information for prospects they meet at the event in the week
after the conference. You need to keep your data clean while also capturing all the valid leads from the event. What should you do?

You are working in Dynamics 365 Sales. You turn on the visibility of the Dynamics 365 Sales records in the channel. A user working with leads is unable to pin the view into Microsoft Teams. You need to identify the issue.

What should you do?

You need to update the role configuration for the digital sales team to enable the capability requested. What two actions should you perform? Each correct answer presents part of the solution. Choose two. NOTE: Each correct selection is worth one point.