Microsoft Dynamics 365 for Field Service (MB-240) - Microsoft - Free Practice

1

Question

As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience. Your company has decided to implement Dynamics Field Services as the foundation for its customer
service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.

Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

Options

A Incident Type

B Resources

C Booking Rules

D Work Order Types

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2

Question

A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference. Solution: Intervals define the time slots for displaying schedule assistant results and influence the start time for subsequent bookings. Does this meet the goal?

Options

A Yes

B No

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3

Question

You recently created a new schedule board tab. You need to ensure that only a subset of users can view this new tab.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Select 2

Options

A From the schedule board setting, email the record link to the appropriate users or teams.

B From the schedule board setting, ensure the record is shared with the appropriate users or teams.

C Ensure the schedule board tab is configured to be shared with specific people.

D Ensure the users have the proper security role.

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4

Question

Your company's product inventory specialists use the Field Service mobile app to manage inventory, purchasing, and returns. You need to train the product inventory specialists on the processing actions available with return merchandise authorizations (RMA), Which three processing actions are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Select 3

Options

A Return for Repair

B Return for Replacement

C Return to Warehouse

D Change Equipment Ownership

E Return to Vendor (RTV)

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5

Question

You are managing your organization's assets. You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.

How should you structure the system to manage this request?

Options

A Create a custom entity to house asset location details.

B Use asset properties to provide location details.

C Create a detailed service account tree.

D Attach a functional location to each asset.

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Microsoft Dynamics 365 for Field Service (MB-240) - Microsoft Exam Questions

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