Microsoft Dynamics 365 for Field Service (MB-240) - Microsoft - Free Practice

1

Question

You recently created a new schedule board tab. You need to ensure that only a subset of users can view this new tab.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Select 2

Options

A From the schedule board setting, email the record link to the appropriate users or teams.

B From the schedule board setting, ensure the record is shared with the appropriate users or teams.

C Ensure the schedule board tab is configured to be shared with specific people.

D Ensure the users have the proper security role.

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2

Question

You are a Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order. You need to add these customer assets to the work order. What should you do?

Options

A Add the customer assets directly to the work order.

B Add the customer assets to the primary work order incident.

C Add additional incidents with the associated existing asset.

D Add the customer assets at the work order product level.

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3

Question

You are the lead consultant on a Dynamics 365 Field Service implementation for an automotrve repair company. The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.

What are two ways to do this? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point. After selecting the field Service app icon on the email select the Work orders tab and select the plus icon to manually create a work order

Select 2

Options

A Select the Viva Insights app icon on the email and select the Book work order option.

B From the email, select the Field Service app icon and select Create a work order from email

C From the email, select the Share to Teams icon where you can generate the work order.

D From the email, select the Field Service app icon to automatically create the work order, then
select the Work orders tab to find and schedule the work order that was automatically created

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4

Question

You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment. Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.

Which two characteristics are valid? Each correct answer presents a complete solution.

Select 2

Options

A Rating Value

B Certification

C Approval Status

D Skill

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5

Question

A new technician wants to access Dynamics 365 Remote Assist from their Field Service mobile app, but cannot find the option to launch it. You need to advise the new technician on the first step they should take.

What should you suggest?

Options

A Ensure their mobile app and Remote Assist passwords are the same.

B Ensure Microsoft Teams is installed on their mobile device.

C Ensure they are set up as a Bookable Resource.

D Ensure the Remote Assist app is installed on their mobile device.

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Microsoft Dynamics 365 for Field Service (MB-240) - Microsoft Exam Questions

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