Certified Implementation Specialist – IT Service Management – PR000370 Exam (CIS-ITSM) - ServiceNow Actual Exam Questions
Last updated on May 13, 2026
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Application Menus
Reports
CI Class Manager
Dependency View
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Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
Priority Matrix
Choice Lists
Data Lookup Definitions
Priority Rule Definitions
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What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
Manage Risk Assessments
Delete CAB Definition
Manage Risk Conditions
Delete Change
Create and manage Approval Policies
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What would you use to define a common grouping of configuration items such as all web servers in Miami?
CI class
Dependent group
CSDM component group
Dynamic CI group
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Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation. Your customer wants the catalog to contain two items:
Construction request
Getting Started with Construction Requests The Getting Started Item should contain a link to a Knowledge Article. What type of item would you use to satisfy the requirement for the Getting Started Item?
Knowledge Item
Record Producer
Content Item
Order Guide
Catalog Item
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