Certified Implementation Specialist-Event Management Exam (CIS-EM) - ServiceNow Actual Exam Questions
Last updated on May 13, 2026
What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?
Fluctuating
Swinging
Flipping
Flapping
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What event will cause Agent Client Collector self-monitoring to pause data collection?
Communication with the MID server is lost
The amount of host memory being used by the agent exceeds a threshold
Communication with the ServiceNow instance is lost
The amount of host disk space used by the agent exceeds a threshold
The amount of host CPU being utilized by the agent exceeds a threshold
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What is the function of the External Communication Channel (ECC) Queue? (Choose three.)
It is a connection point between a ServiceNow instance and the MID Server.
It contains probe records to be executed on the customer’s network.
It holds jobs that the MID Server needs to perform.
It is a connection point between a hardware CI on a customer’s network and the MID Server.
It contains records of CIs that the ServiceNow admin has submitted for entry into the CMDB.
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The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)
Events
Checks
Parameters
Policies
Metrics
Scripts
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For an incoming event with a matching message key, what allows an existing alert to be automatically closed?
In the event rule, set the Severity to 0
In the alert rule, set the Severity to 0
In the alert rule, set the Severity to -1
In the event rule, set the Severity to -1
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