ITIL 4 Foundation Exam – ITILFND V4 Exam (ITIL-4-FOUNDATION) - ITIL Actual Exam Questions
Last updated on May 13, 2026
How is a continual improvement register used?
To record requests for provision of a resource or service
To provide a structured approach to implementing improvements
To organize past, present, and future improvement ideas
To authorize changes to implement improvement initiatives
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Which is included in the purpose of the 'improve' value chain activity?
Ensuring the continual improvement of practices across all value chain activities
Ensuring that services continually meet expectations for quality, costs, and lime to market
Ensuring a shared understanding of the improvement direction for services across the organization
Ensuring continual engagement and good relationships with all stakeholders
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What is the customer of a service responsible for?
Authorizing the budget for the service
Provisioning the service
Defining the requirements for the service
Using the service
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Which value chain activity is concerned with the availability of service components?
Design and transition
Deliver and support
Plan
Obtain/build
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Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?
Service desk
Supplier Management
Service request management
Service level management
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