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ITIL Foundation Certification – IT Service Management (ITIL-Foundation) - ITIL Actual Exam Questions

Last updated on May 13, 2026

97% Exam Compliance
80 Total Questions
1
Question

Which of the following is TRUE about value co-creation?

Options
A

Value is created only by the service provider and delivered to the consumer

B

Value is defined and consumed by a service provider

C

value is created independently of service relationships

D

Value is created jointly through interactions between service providers and service consumers

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2
Question

Why are management practices important for value chain activities?

Options
A

They define the organization's purpose and strategy

B

They enable value chain activities by providing the required capabilities

C

They ensure activities are performed in a fixed order

D

They replace value chain activities with standardized processes

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3
Question

Which of the following is TRUE regarding services and desired outcomes?

Options
A

Services guarantee that all intended outcomes will be achieved

B

Services completely eliminate risks associated with achieving outcomes

C

Services always result in positive effects without exceptions

D

Services may have unintended and surprising outcomes, both positive and negative

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4
Question

How does 'access to resources' support value co-creation in a service interaction?

Options
A

By allowing consumers to use provider resources

B

By transferring responsibility for resources to consumers

C

By limiting resource use to internal teams

D

By replacing service actions with automation

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5
Question

Which lifecycle activity is focused on creating prototypes and specifications?

Options
A

Design

B

Deliver

C

Support

D

Transition

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