Certified Professional in Healthcare Quality Examination (CPHQ) - NAHQ Actual Exam Questions
Last updated on May 13, 2026
An organization should establish a cross-functional quality improvement team when
day workweek
A recent poll shows the staff favors a
The laboratory is receiving inconsistent results from an analyzer
Overtime hours in the emergency department have been increasing
Several areas across the organization have increasing staff turnover
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Which tool is used to establish and track timelines for project completion?
Stratification chart
PERT chart
Gantt chart
Pareto chart
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A newpediatric psychiatric unit will open in one year. The utilization coordinator is responsible for developing the utilization management program. The program's success will depend on which of the following factors?
Involving the team members in the development of the program
developing the program and presenting it to the appropriate staff members
obtaining approval from the chief psychiatrist at each stage of development
providing educational in-services to all team members involved
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Which of the following is used to assess points of vulnerability within a process?
force field analysis
histogram chart
failure mode and effects analysis (FMEA)
kaizen
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Which of the following is an example of an alternative payment model (APM)?
Patient-centered medical home
Sharedsavings program
Hospital at home program
Collaborative care model
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