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Certified Professional in Healthcare Quality Examination (CPHQ) - NAHQ Actual Exam Questions

Last updated on May 13, 2026

97% Exam Compliance
685 Total Questions
1
Question

An organization should establish a cross-functional quality improvement team when

Options
A

day workweek

B

A recent poll shows the staff favors a

C

The laboratory is receiving inconsistent results from an analyzer

D

Overtime hours in the emergency department have been increasing

E

Several areas across the organization have increasing staff turnover

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2
Question

Which tool is used to establish and track timelines for project completion?

Options
A

Stratification chart

B

PERT chart

C

Gantt chart

D

Pareto chart

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3
Question

A newpediatric psychiatric unit will open in one year. The utilization coordinator is responsible for developing the utilization management program. The program's success will depend on which of the following factors?

Options
A

Involving the team members in the development of the program

B

developing the program and presenting it to the appropriate staff members

C

obtaining approval from the chief psychiatrist at each stage of development

D

providing educational in-services to all team members involved

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4
Question

Which of the following is used to assess points of vulnerability within a process?

Options
A

force field analysis

B

histogram chart

C

failure mode and effects analysis (FMEA)

D

kaizen

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5
Question

Which of the following is an example of an alternative payment model (APM)?

Options
A

Patient-centered medical home

B

Sharedsavings program

C

Hospital at home program

D

Collaborative care model

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