ServiceNow Certified Implementation Specialist – Customer Service Management Exam (CIS-CSM) - ServiceNow Actual Exam Questions
Last updated on May 12, 2026
Installing the Customer Service Management plugin activates:
Only one other plugin - Field Service Management Plugin
No other Plugins
Only two other plugins - Portal and Case Management
Many other plugins at the same time
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When working with case types, what is the lowest level in the case type hierarchy called?
Leaf-level
Decision-level
Base-level
Sub-level
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Which entities combined together make up the Service-aware Install Base? Choose 3 answers
Ml Assets
Configuration Items
Sold Products
Installed Products
Install Base Items
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Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)
sn_customerservice_agent
sn_customerservice.customer_admm
sn_customerservice.partner_admin
sn_customerservice_manager
admin
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If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)
Zboot the instance
Disable the Case Interceptor
Remove the Demo Data via a HI Request
Clone back to this instance from a valid instance
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