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ISEB Certificate in Software Asset Management Essentials (BH0-005) - ISEB Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
40 Total Questions
1
Question
Which of the following will the appointment of a single Software Asset Manager in an organisation facilitate?
1.Provide a single point of contact for SAM matters 2.Concentrate the responsibility for
implementing software upgrades in one post 3.Decrease the incidence of unused software licenses
4.Provide an owner for SAM processes
Options
A 1, 2 and 3
B 1, 2, 3 and 4
C 2, 3 and 4.
D 1, 3 and 4
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2
Question
Which three of the following IT Service Management processes would you implement first to assist SAM in meeting its objectives?
1.Configuration Management 2.Release Management 3.Availability Management 4.Capacity
Management 5.Service Level Management
Options
A 2, 3 and 4
B 1, 2 and 4
C 2, 3 and 5.
D 1, 2 and 5
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3
Question
What is the essential FIRST step in initiating a SAM project?
Options
A Develop and communicate an overall SAM policy
B Develop and implement a SAM processes and procedures
C Develop a clear vision and strategy that is owned by senior management.
D Deploy a software usage tool to identify the scale of the problem and document all associated risks
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4
Question
A number of sources of help and information are available to the Software Asset Manager. To whom should a he or she first refer to for advice on licensing matters?
Options
A BSA
B The software publisher
C Their software reseller.
D FAST
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5
Question
Which of the following are Service Continuity and Availability Management activities?
1.Ensuring the SAM database is backed up 2.Ensuring proofs of licenses are stored with adequate
backup in the event of fire 3.Ensuring that hot backup systems are licensed
Options
A 1 and 2
B 2 only
C All of them
D 2 and 3
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