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Certified Implementation Specialist Software Asset Management Exam (CIS-SAM) - Servicenow Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
141 Total Questions
1
Question
In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user
Options
A False
B True
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2
Question
Which of the following are available publisher packs? (Choose three.)
Select 3
Options
A Citrix
B Oracle
C NetSuite
D IBM
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3
Question
Maintenance entitlements can be associated with what types of entitlements (for non-Microsoft publishers)? (Choose three.)
Select 3
Options
A Perpetual
B Perpetual + Subscription
C Perpetual + Maintenance
D Upgrade
E Subscription
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4
Question
What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?
Options
A Ensure the entitlement data is listed on the first tab of the template file
B Ensure you have downloaded and used the latest version of the template file
C Ensure you have filled out every field in the template file
D Ensure you have the sam_user role assigned to you
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5
Question
When receiving an order, which data point is mandatory?
Options
A Cost
B Asset Tag
C Assigned To
D Serial Number
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