Salesforce AI Associate Certification Exam (AI Associate) - SalesForce Actual Exam Questions
Last updated on May 12, 2026
Cloud Kicks plans to use automated chat as its primary support channel. Which Einstein feature should they use?
Discovery
Bots
Next Best Action
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What should an organization do to enforce consistency across accounts for newly entered records?
Merge all duplicate accounts into a single record when duplicate entries are detected.
Input the data exactly as it appears from the source, such as the company’s website or social media,
Implement naming conventions or a predefined list of user-selectable values for organization-wide records.
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Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, with missing contact Information and incomplete purchase histories. How will this incomplete data quality impact the company's operations?
The accuracy of product recommendations is hindered.
The diversity of product recommendations Is Improved.
The response time for product recommendations is stalled.
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What are the three commonly used examples of AI in CRM?
Predictive scoring, reporting, Image classification
Predictive scoring, forecasting, recommendations
Einstein Bots, face recognition, recommendations
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Salesforce defines bias as using a person's Immutable traits to classify them or market to them. Which potentially sensitive attribute is an example of an immutable trait?
Financial status
Nickname
Email address
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