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Salesforce AI Associate Certification Exam (AI Associate) - SalesForce Actual Exam Questions

Last updated on May 12, 2026

97% Exam Compliance
105 Total Questions
1
Question

Cloud Kicks plans to use automated chat as its primary support channel. Which Einstein feature should they use?

Options
A

Discovery

B

Bots

C

Next Best Action

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2
Question

What should an organization do to enforce consistency across accounts for newly entered records?

Options
A

Merge all duplicate accounts into a single record when duplicate entries are detected.

B

Input the data exactly as it appears from the source, such as the company’s website or social media,

C

Implement naming conventions or a predefined list of user-selectable values for organization-wide records.

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3
Question

Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, with missing contact Information and incomplete purchase histories. How will this incomplete data quality impact the company's operations?

Options
A

The accuracy of product recommendations is hindered.

B

The diversity of product recommendations Is Improved.

C

The response time for product recommendations is stalled.

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4
Question

What are the three commonly used examples of AI in CRM?

Options
A

Predictive scoring, reporting, Image classification

B

Predictive scoring, forecasting, recommendations

C

Einstein Bots, face recognition, recommendations

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5
Question

Salesforce defines bias as using a person's Immutable traits to classify them or market to them. Which potentially sensitive attribute is an example of an immutable trait?

Options
A

Financial status

B

Nickname

C

Email address

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