Salesforce Agentforce Specialist Certification Exam Winter ’26 (Agentforce Specialist AI-201) - SalesForce Actual Exam Questions
Last updated on May 12, 2026
Once a data source is chosen for an Agentforce Data Library, what is true about changing that data source later?
The data source can be changed through the Data Cloud settings.
The Data Retriever can be reconfigured to use a different data source.
The data source cannot be changed after it is selected.
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The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation). Following Salesforce best practices, which type of agent should the Agentforce Specialist create?
Sales A Agent with a Flex prompt template
Custom Agent with a Flex prompt template
Service Agent with a Flex prompt template
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Choose 1 option. Universal Containers wants to systematically validate agent responses before deployment using a scalable testing process. Which Testing Center approach should the company implement?
Upload a structured CSV test template and run batch test cases in Testing Center.
Upload a structured CSV test template and run batch test cases in Testing Center.
Manually interact with the agent in Builder until responses seem correct.
Use pilot users in production to flag incorrect responses post-launch.
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An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?
Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
Add the fine-tuned LLM in Einstein Studio Model Builder.
Enable model endpoint on OpenAl and make callouts to the model to generate emails.
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Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?
Call Summaries
Einstein Sales Insights
Call Explorer
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