PEOPLECERT ITIL 2011 Foundation Exam (58) - PCERT Actual Exam Questions
Last updated on May 12, 2026
Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?
Business relationship management
Service level management
Availability management
Change management
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
What processes represent the scope of financial management for IT services?
Budgeting, costing and charging
Budgeting, accounting and charging
Cost models and invoicing
Charging, accounting and billing
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
Which processes ensure the targets in the underpinning contracts are appropriate?
Design coordination and service level management
Supplier management and service level management
Service level management and availability management
Configuration management and service portfolio management
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
A Service design package (SDP) would normally be produced for which of the following?
A new IT service
A major change to an IT service
An emergency change to an IT service
An IT service retirement
2, 3 and 4 only
1, 2 and 4 only
None of the above
All of the above
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
Which of the following should be considered when designing measurement systems, methods and metrics?
The services
The architectures
The configuration items
The processes
2 and 3 only
1 and 3 only
2 and 4 only
All of the above
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
Finish Practice?
Are you sure you want to finish? This will end your practice session.