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Salesforce AI Associate Certification Exam (AI Associate) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
105 Total Questions
1
Question
What is a key benefit of effective interaction between humans and AI systems?
Options
A Alerts humans to the presence of biased data
B Leads to more informed and balanced decision making
C Reduces the need for human involvement
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2
Question
What is the most likely impact that high-quality data will have on customer relationships?
Options
A Higher customer acquisition costs
B Increased brand loyalty
C Improved customer trust and satisfaction
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3
Question
A financial institution plans a campaign for preapproved credit cards?

How should they implement Salesforce’s Trusted AI Principle of Transparency?
Options
A Flag sensitive variables and their proxies to prevent discriminatory lending practices.
B Communicate how risk factors such as credit score can impact customer eligibility.
C Incorporate customer feedback into the model’s continuous training.
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4
Question
Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce.

Which feature should be used to accomplish this?
Options
A Trigger deletion of old records
B Duplicate management
C Standardized field names
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5
Question
What is the key difference between generative and predictive AI?
Options
A Generative AI finds content similar to existing data and predictive AI analyzes existing data.
B Generative AI creates new content based on existing data and predictive AI analyzes existing data.
C Generative AI analyzes existing data and predictive AI creates new content based on existing data.
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