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Salesforce Certified Field Service Consultant (FS-Con-101) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
281 Total Questions
1
Question
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
Select 2
Options
A Products Required for Service Appointments
B Products Required for Work Order Line Items
C Products Required for Service Resources
D Products Required for Work Orders
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2
Question
An employee at Universal Containers performs the role of a Dispatcher and a Technician.

How should a Consultant configure Salesforce Field Service to support this behavior?
Options
A Create two Skills records and assign them to the Service Resource record.
B Create one Service Resource and assign the Technician and Dispatcher role.
C Create two Service Resources and assign them to the employee.
D Create one Service Resource and assign the relevant Permission Set Licenses.
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3
Question
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
Select 3
Options
A Resource’s Home Base
B Service Appointments
C Resource’s Travel Speed
D Google Traffic Data
E Service Appointment Dependencies
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4
Question
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
Options
A Utilize multiple country-specific Price Books.
B Utilize country-specific Price Book Entries.
C Utilize the standard Salesforce Price Book.
D Utilize Standard Global Service Price Book Entries.
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5
Question
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
Options
A Add Fields on the Page Layout.
B Use Lookup Fields.
C Create CSS in the Dispatcher’s Console.
D Configure Field Sets on the Service Appointment.
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