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Salesforce Certified Field Service Consultant (FS-Con-101) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
281 Total Questions
1
Question
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.

Which two configurations should a consultant implement to meet this requirement? Choose 2 answer
Select 2
Options
A Use work types with required skills.
B Select the relevant work types for each resource.
C Assign the appropriate skills to resources.
D Create multiple work order line items per service.
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2
Question
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
Options
A Add Fields on the Page Layout.
B Use Lookup Fields.
C Create CSS in the Dispatcher’s Console.
D Configure Field Sets on the Service Appointment.
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3
Question
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

How should a Consultant configure Salesforce Field Service to track the work performed?
Options
A Create a Work Type to automatically create relevant line items for each Asset.
B Create a Work Type and Work Order for each Asset being serviced.
C Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
D Create a Work Order and Work Order Line Item for each Asset being serviced.
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4
Question
Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?
Options
A Use Customer Operating Hours.
B Use Multiple Operating Hours with Slots for each hour.
C Use Territory-specific Operating Hours.
D Use Exact Appointments on the Work Types.
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5
Question
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2
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