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Salesforce Certified Field Service Consultant (FS-Con-101) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
281 Total Questions
1
Question
Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?
Options
A Use Customer Operating Hours.
B Use Multiple Operating Hours with Slots for each hour.
C Use Territory-specific Operating Hours.
D Use Exact Appointments on the Work Types.
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2
Question
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.

Which feature should the Consultant recommend to meet the requirement?
Options
A Street-level Routing
B Service Appointment Reports
C Aerial Routing
D Service Resource Dashboard
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3
Question
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.

What Price Book structure is recommended?
Options
A Utilize the standard Price Book with pricing rules applied.
B Utilize a custom Price Book with pricing rules applied.
C Utilize a standard Price Book specific to each country.
D Utilize a custom Price Book specific to each country.
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4
Question
Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories. In which two ways should the consultant show this relationship? Choose 2 answers
Select 2
Options
A create the service territory location as a location lookup field.
B add the service territory location related list on the service territory page layout
C create the service territory location as a service territory lookup field.
D add the service territory location related list on the location page layout
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5
Question
An employee at Universal Containers performs the role of a Dispatcher and a Technician.

How should a Consultant configure Salesforce Field Service to support this behavior?
Options
A Create two Skills records and assign them to the Service Resource record.
B Create one Service Resource and assign the Technician and Dispatcher role.
C Create two Service Resources and assign them to the employee.
D Create one Service Resource and assign the relevant Permission Set Licenses.
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