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Salesforce Certified Business Analyst (BA-201) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
311 Total Questions
1
Question
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.

What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
Options
A Setup Audit Trail
B Reports and Dashboards
C Salesforce Optimizer
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2
Question
Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process. During the backlog regiment session, the BA discovers the few user satires are no longer needed.

What should the BA do next?
Options
A Move these user stones to the button of the backlog.
B Review these user stones in the backlog at the next sprint retrospective.
C Cancel these user stones and remove them from the backlog.
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3
Question
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.

Which area of user acceptance testing (UAT) was overlooked''
Options
A Several teams should be part of UAT to represent multiple viewpoints.
B End users who are experts in that functionality should participate in UAT.
C Functionality on interconnected objects should be part of UAT.
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4
Question
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.

Which element should the BA choose to define the intended results?
Options
A User stories
B Epics
C Requirements
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5
Question
A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx.

Which best practice should the 6A train the employee on first?
Options
A Use acceptance criteria to define success.
B Use a version control repository.
C Use standard naming conventions.
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