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Salesforce Certified Business Analyst (BA-201) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
311 Total Questions
1
Question
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including: "As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process."

What is one definition of done for this user story?
Options
A The acceptance criteria has been approved.
B The Candidate object has Edit access.
C The Candidate Status field can be updated.
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2
Question
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,

What should the business analyst do first before a future state is proposed to key stakeholders?
Options
A Discuss project trade-offs with the executive sponsor.
B Hold a kickoff meeting to set expectations with the project team.
C Manage project integrations with the technical team.
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3
Question
Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process. During the backlog regiment session, the BA discovers the few user satires are no longer needed.

What should the BA do next?
Options
A Move these user stones to the button of the backlog.
B Review these user stones in the backlog at the next sprint retrospective.
C Cancel these user stones and remove them from the backlog.
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4
Question
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.

What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
Options
A Run reports based on usage to see where the sales reps are spending the majority of their time in
B Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
C Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
Salesforce.
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5
Question
A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx.

Which best practice should the 6A train the employee on first?
Options
A Use acceptance criteria to define success.
B Use a version control repository.
C Use standard naming conventions.
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