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Salesforce Certified Business Analyst (BA-201) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
311 Total Questions
1
Question
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.

What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
Options
A Setup Audit Trail
B Reports and Dashboards
C Salesforce Optimizer
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2
Question
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.

What is the first step the BA should take to help resolve the issue?
Options
A Create a test plan for each web browser.
B Confirm steps to reproduce the issue.
C Update page layouts in production.
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3
Question
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.

Which type of research should the BA use to elicit user stories from UC’s customers?
Options
A Interviewing
B Behavioral
C Shadowing
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4
Question
The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.

What is another important step the BA should take to identify the correct decision makers?
Options
A Create a stakeholder wheel.
B Prepare a RACI matrix.
C Survey the business units.
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5
Question
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.

What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
Options
A Run reports based on usage to see where the sales reps are spending the majority of their time in
B Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
C Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
Salesforce.
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