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Salesforce – Implementing Field Service Lightning (FSL-201) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
163 Total Questions
1
Question
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.

Which two permission sets should give a user access to the Crew Management tool? Choose ? answers
Options
A FSL Admin Permissions
B FSL Agent Permissions
C FSL Dispatcher Permissions
D FSL Resource Permissions
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2
Question
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.

How could the Service Resource’s Time Sheet be configured to track the total time spent on each step? A, Relate the Time Sheet Entries to the Service Appointment.
Options
A Relate the Time Sheet to the Work Order Line Item.
B Relate the Time Sheet to the Service Appointment.
C Relate the Time Sheet Entries to the Work Order Line Item.
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3
Question
Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
Options
A Enable Drip-feed to dispatch the next appointments.
B Leverage Resource Schedule Optimization.
C Shuffle daily work manually via the Gantt.
D Configure the Auto Dispatch scheduled job.
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4
Question
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.

Which feature should the Consultant recommend to meet the requirement?
Options
A Service Appointment Reports
B Street-level Routing
C Service Resource Dashboard
D Aerial Routing
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5
Question
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
Options
A Required Resource
B Resource Availability
C Extended Match
D Match Field
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