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Salesforce – Implementing Field Service Lightning (FSL-201) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
163 Total Questions
1
Question
universal container UC want to track the asset lifecycle when equipment has been snapped out

What should a consultant recommend to meet this requirement?
Options
A Add the field history tracking related list to the assets page and configure the asset relationships object
B Add the related asset related list to the asset page and configure the asset relationships object
C Add the related asset related list to the asset page and configure the product request object
D Add the field history tracking related list to the asset page and configure the product request object
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2
Question
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.

How could the Service Resource’s Time Sheet be configured to track the total time spent on each step? A, Relate the Time Sheet Entries to the Service Appointment.
Options
A Relate the Time Sheet to the Work Order Line Item.
B Relate the Time Sheet to the Service Appointment.
C Relate the Time Sheet Entries to the Work Order Line Item.
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3
Question
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full- time employees.

How can geolocation tracking for contractors be disabled?
Options
A Set the Geolocation Update Frequency field to zero for contractors.
B Uncheck the Geocoding field on the Contractor's profile.
C Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
D A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
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4
Question
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

How should a Consultant configure this using a single Work Order'
Options
A Create a new Service Appointment for each site visit.
B Create a new Product Consumed for each site visit.
C Create a new Child Work Order for each site visit.
D Create a new Work Order Line Item for each site visit.
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5
Question
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.

Which three options are available to the Dispatcher? Choose 3 answers
Select 3
Options
A Select a Service Appointment from the list and use the “Schedule” action.
B Select multiple Service Appointments from the list and bulk schedule them.
C Select a Service Appointment from the list, use the “Change Status” action and “Dispatch.”
D Select a Service Appointment from the list, use the “Edit” action and allocate the Resource.
E gy Select a Service Appointment from the list, use the “Candidates” action, and select the best time slot.
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