Logo ExamsQA
Exit
Official Bank 0/163

Salesforce – Implementing Field Service Lightning (FSL-201) - Salesforce Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
163 Total Questions
1
Question
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

How should a Consultant configure this using a single Work Order'
Options
A Create a new Service Appointment for each site visit.
B Create a new Product Consumed for each site visit.
C Create a new Child Work Order for each site visit.
D Create a new Work Order Line Item for each site visit.
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

2
Question
Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
Options
A Enable Drip-feed to dispatch the next appointments.
B Leverage Resource Schedule Optimization.
C Shuffle daily work manually via the Gantt.
D Configure the Auto Dispatch scheduled job.
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

3
Question
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.

Which feature should the Consultant recommend to meet the requirement?
Options
A Service Appointment Reports
B Street-level Routing
C Service Resource Dashboard
D Aerial Routing
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

4
Question
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.

Which three options are available to the Dispatcher? Choose 3 answers
Select 3
Options
A Select a Service Appointment from the list and use the “Schedule” action.
B Select multiple Service Appointments from the list and bulk schedule them.
C Select a Service Appointment from the list, use the “Change Status” action and “Dispatch.”
D Select a Service Appointment from the list, use the “Edit” action and allocate the Resource.
E gy Select a Service Appointment from the list, use the “Candidates” action, and select the best time slot.
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

5
Question
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.

Which two permission sets should give a user access to the Crew Management tool? Choose ? answers
Options
A FSL Admin Permissions
B FSL Agent Permissions
C FSL Dispatcher Permissions
D FSL Resource Permissions
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

Finish Practice?

Are you sure you want to finish? This will end your practice session.