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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910) - Microsoft Actual Exam Questions

Last updated on May 06, 2026

97% Exam Compliance
125 Total Questions
1
Question

A new salesperson has user access in Microsoft 365 and salesperson privileges in Dynamics 365 Sales. The salesperson cannot recall the Dynamics 365 Sales app URL. You need to provide a location where the user can access the app. Which URL should you provide?

Options
A

office.com

B

make.powerapps.com

C

admin.powerplatform.com

D

ponal.azure.com

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2
Question

HOTSPOT An IT manager must modify the default Dynamics 365 Sales app and add a custom sales report to the app. You need to describe the actions required. Which actions should you perform for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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3
Question

HOTSPOT A company uses Dynamics 365 Field Service. Technicians in the company use the Field Service mobile app to complete tasks when the technician is located at a customer site. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

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4
Question

HOTSPOT A company maintains a group of commercial buildings. The company implements Dynamics 365 Field Service. A new employee is hired. The employee holds several advanced certifications for maintaining specific types of industrial air filtration units. You need to add The new employee as a resource in the system. What should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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5
Question

A company uses Dynamics 365 Sales. You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue. Which standard record type is used to create the forecast?

Options
A

Account

B

Lead

C

Quote

D

Opportunity

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