CompTIA A+ Certification Exam (220-1202) - CompTIA Exam Questions

A technician is attempting to join a workstation to a domain but is receiving an error message stating the domain cannot be found. However, the technician is able to ping the server and access the internet. Given the following information: IP Address – 192.168.1.210 Subnet Mask – 255.255.255.0 Gateway – 192.168.1.1 DNS1 – 8.8.8.8 DNS2 – 1.1.1.1 Server – 192.168.1.10

Which of the following should the technician do to fix the issue?

An employee is trying to connect their company laptop to an airport’s Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly. Which of the following should a help desk technician suggest?

You have been contacted through the help desk chat application. A user is setting up a replacement SIMULATION SOHO router. Assist the user with setting up the router. INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response
to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All
button.



I am happy to assist you today. Have you tried using the FAQ? To: Customer To: Customer I just received a new router for the office, and I need help setting it up. I just received a new router for the office, and I need help setting it up. I need to set up my basic security settings. Type the password printed on the label on the bottom of the router. Use Summer21 as the administrative password so we can assist you in the future. Create a new password with an uppercase, a lowercase, and a special character. Leave the password field blank for easy access in the future. No, it is a replacement. The last router broke. No, it is a replacement. The last router broke. I am currently logged in and connected to the router's web page. I am currently logged in and connected to the router's web page.
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A customer calls the help desk to report issues with internet connectivity. The customer is frustrated after speaking with multiple representatives who were unable to resolve the issue. A technician reviews the customer’s file and sees several unresolved tickets. Which of the following actions should the technician take to communicate properly and professionally?

A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found. Which of the following actions is the best way to resolve this issue?