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Deploying Cisco Unified Contact Center Express Exam (500-052) - Cisco Actual Exam Questions

Last updated on May 02, 2026

97% Exam Compliance
50 Total Questions
1
Question

In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.)

Select 3
Options
A

to invoke a specified method of a custom Java class

B

to reference a variable of a custom Java Object

C

to pass variables between two different workflows

D

to create an object for the purpose of executing methods on a remote computer

E

to get a reference to the Contact and Session states

F

to allow for arguments to be passed to a specified method

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2
Question

Which phones must be associated to the RmCm application user account?

Options
A

all phones

B

none, because that user account is not used for phone association

C

only agent phones that are used with the Cisco Finesse agent desktop

D

only Cisco Finesse IPPA phones

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3
Question

What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?

Options
A

Cisco Unified Intelligence Center Standard

B

Cisco Unified Intelligence Center Premium

C

Cisco Unified CCX Enhanced

D

Cisco Unified CCX Premium

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4
Question

What is the maximum number of contacts that Cisco Finesse supports in a phone book?

Options
A

2000

B

1500

C

500

D

300

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5
Question

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )

Select 3
Options
A

Collect the thread dump for Cisco Unified CCX Engine

B

Check to see if the customer has installed any third party applications

C

Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

D

Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool

E

Talk to the customer about the deployment and usage pattern.

F

Check the Cisco Unified CCX Serviceability Control Center

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