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Cloud Services Expert Exam for Cloud Architects exam (E20-920) - EMC Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
108 Total Questions
1
Question
An organization is currently virtualized, and the CIO is planning for the transition to ItaaS. They are striving to make significant changes to internal IT processes and policies in order to streamline operations, and to improve service levels by deploying automation and orchestration tools.

What is the most important consideration when choosing the orchestration tool?
Options
A Verify that the compute, storage and network element management tools can gather the required data for centralized management
B Allow addition of more IT services to the service catalog to meet the business demands
C Integrate with existing heterogeneous IT management tools including service desk, service catalog, performance monitoring and reporting
D Allow the chargeback tool to integrate with external service provider infrastructure for unified cost charging
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2
Question
An IT department is using a number of tools to automate the expansion and contraction of the cloud resource pools. Which cloud feature are they implementing?
Options
A Elasticity
B Chargeback
C Trust zones
D Monitoring
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3
Question
An IT organization adopted the ITaaS model to offer services to their business units. They want to assess their readiness for creating and operating cloud services. What would be an appropriate assessment for them to perform related to governance?
Options
A Assess the readiness of the current service catalog
B Assess the compliance needs and requirements for any service
C Determine the cost information needed for charging any service
D Assess the skills of the IT staff to determine training needs
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4
Question
The CFO is discussing with you a chargeback model for critical qualities of service. The model must allow for: Control of service usage over a short period of time (hours) Granular control of system load such as latency of applications

Which chargeback model should you recommend?
Options
A Pay-as-you-use
B Bid/Spot Instance
C Electronic Ticket
D Subscription by Peak Usage
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5
Question
What is an example of an overall governance principle for deploying cloud services?
Options
A Accommodate all workloads
B Reduce custom services
C Reduce IT operating costs
D Increase IT staff skillsets
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