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Certified Pega Business Architect (CPBA) 73V1 (PEGACPBA73V1) - PEGA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
49 Total Questions
1
Question
Select each use case on the left and drag it to the appropriate router on the right.
DRAG DROP

Exhibit
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2
Question
A survey is sent to a customer via email.

How do you configure a solution to ensure the email includes the case ID for the survey?
Options
A Delegate a business rule so representatives can customize the email content as needed on a case- by-case basis.
B Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
C Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
D Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
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3
Question
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent

who verified the claim.

How do you configure the resolve process to support this requirement?
Options
A Route an Approval step to the required parties.
B Add a Send Email step and include all required parties.
C Route the email to all the recipients in a Collect Information step.
D Add a Send Email step as an optional action.
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4
Question
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case.

Which option meets the needs of this requirement?
Options
A Add an optional action to the case workflow.
B Add an alternate stage to the case life cycle.
C Add a stage with a start condition to the case workflow.
D Add an assignment to the case life cycle.
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5
Question
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.

Which routing approach do you use?
Options
A Route to a work group based on the location.
B Route requests to a skilled work group.
C Route to a skilled member of a work group.
D Route the request to a manager who assigns the agent.
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