Certified Pega Business Architect (CPBA) 74V1 (PEGACPBA74V1) - PEGA Exam Questions

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage
if the item will not be returned?

Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent. The customer service agent may request additional information form the customer The merchant is notified and given 15 days to dispute the fraud claim
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the
If the fraud claim is rejected, the customer is notified and given 15 days to respond
account
Select the case life cycle design that follows the quidelines for identifying and naming stages.

After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage. The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.
Select the case life cycle design that most closely follows the guidelines for identifying and naming
stages.

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.



What is the best way to design routing so the correct interviewer is assigned the task?