Certified Pega Business Architect (CPBA) 74V1 (PEGACPBA74V1) - PEGA Exam Questions

Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent. The customer service agent may request additional information form the customer The merchant is notified and given 15 days to dispute the fraud claim
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the
If the fraud claim is rejected, the customer is notified and given 15 days to respond
account
Select the case life cycle design that follows the quidelines for identifying and naming stages.

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a ____.

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage
if the item will not be returned?

An airline has the following requirement: A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.

How do you configure the case life cycle to meet this requirement?

A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment. To determine what type of routing to apply to each assignment, what question do you ask yourself?