Salesforce - Implementing Field Service Lightning (FSL-201) - SalesForce Actual Exam Questions
Last updated on May 01, 2026
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day. Which setting should a consultant consider to improve travel time accuracy?
Minimum grade, default operating hour
Estimated travel time, minimize travel
Travel speed unit, actual travel time
Street level routing, Default travel speed
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Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site. Which two Maintenance Plan settings should the Consultant recommend? Choose ? answers
Service Appointment Generation Method = One Service Appointment per Work Order
Work Order Generation Method = One Work Order per Asset
Work Order Generation Method = One Work Order Line Item per Asset
Service Appointment Generation Method = One Service Appointment per Work Order Line Item
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Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments. Which permission set license should be assigned to the Call Center Agents?
FSL Resource License
FSL Admin License
FSL Agent License
FSL Dispatcher License
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Which three objects are associated to the Work Type? Choose 3 answers
Skill Requirements
Resources
Service Appointments
Articles
Products Required
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Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
Field Service Lightning Mobile License
Field Service Lightning Admin Permissions
Field Service Lightning Scheduling License
Field Service Lightning Standard Permissions
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