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Avaya Aura Experience Portal with POM Implementation and Maintenance Exam (3314) - AVAYA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
62 Total Questions
1
Question
Which statement describes Agent blending?
Options
A Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.
B Agent blending is the process of acquiring an agent for a job in a campaign.
C Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.
D Agent blending is the process of acquiring agents when an outbound service level is at risk.
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2
Question
Which component in Proactive Outreach Manager (POM) is responsible for defining the rules at the address or agent level, and evaluates them before the call attempts?
Options
A Campaign Director
B POM Web Services
C POM Driver
D Rule Engine
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3
Question
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
Options
A More than one Auxiliary EPM server can be added per AAEP system.
B An Auxiliary EPM can be Installed on a single server AAEP system.
C Only one Auxiliary EPM server can be added per Avaya Aura® Experience Portal (AAEP) system.
D An Auxiliary EPM can be installed co-resident with MPP server.
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4
Question
Proactive Outreach Manager (POM) logs can be viewed from either the EPM web interface or from

which disk folder?
Options
A $AVAYA_MPP_HOME/1ogs/porn
B $AVAYA_VPMS_HOME/logs/porn
C $POM_HOME/logs
D $CATALINA_HOME/webapps/POManager/logs
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5
Question
When an email channel is added to an Avaya Aura® Experience Portal (AAEP) configuration which component interfaces with the customer's email server?
Options
A Communication Manager Email Processor
B Session Manager Email Processor
C Experience Portal Manager Email Processor
D Media Processing Platform Email Processor
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