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Avaya Aura Contact Center Administration Exam (3312) - AVAYA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
66 Total Questions
1
Question
A customer with Avaya Aura® Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.

Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?
Options
A Login ID
B User type
C Create CCT Agent
D CCMA Login Account Details
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2
Question
The administrator has created a primary flow application that will point to a secondary flow application.
From the block palette, which block is used to point one script to another?
Options
A Anchor Block
B Logic Block
C Reference Block
D Anonymous Block
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3
Question
A customer with Avaya Aura® Contact Center (AACC) in a SIP environment has added an Avaya Media Aura® Server (AAMS) to the Contact Center Management Administration (CCMA).

What is the next step in the configuration of the AAMS?
Options
A Skillsets must be associated to the AAMS.
B The AAMS must be rebooted.
C The AAMS must be referenced in Global Settings.
D Services such as Announcements and Dialog must be associated to the AAMS.
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4
Question
Which three statements regarding the Local View are true? (Choose three.) A customer with Avaya Aura® Contact Center (AACC) wants to create a script in the Local View.
Select 3
Options
A The Local View can be populated with Contact Center View data.
B Application Manager Data added to the Local View is automatically updated in the Contact Center View.
C The Local View can be launched as a stand-alone option from an executable on a user's machine.
D New applications created In the Local View may be added to the Contact Center View using the Synchronization View.
E By default, when the Local View is initially opened it includes the same data as the Contact Center View.
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5
Question
You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.

What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?
Options
A Create a route with the name of the music content group on AAMS.
B Create a new music skillset.
C Create a new music Control Directory Number (CDN).
D Create a new music Call Presentation Class.
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