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Avaya Aura Contact Center Administration Exam (3312) - AVAYA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
66 Total Questions
1
Question
You must configure Avaya Aura® Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.

Which AACC configuration option is used to accomplish this task?
Options
A Call Presentation Classes
B Formulas
C Threshold Classes
D Global Settings
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2
Question
A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?
Options
A Setup
B Transition
C Processing
D Queue
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3
Question
A customer with Avaya Aura® Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded. To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?
Options
A Threshold Classes
B Global Settings
C Historical Statistics
D Real Time Statistics
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4
Question
A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic.

Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
Options
A Time
B Traffic
C Call
D Skillset
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5
Question
You just installed a new Avaya Aura® Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura® Media Server (AAMS).

Which configuration options do you need to configure to accomplish this?
Options
A Media Servers and Routes
B Media Servers and Media Services and Routes
C CDNs (Route Points) and Skillsets
D Routes and Contact Types
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