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Avaya Aura Contact Center Administration Exam (3312) - AVAYA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
66 Total Questions
1
Question
After queuing a contact to a skillset, how many seconds are recommended that a script should wait?
Options
A WAIT 2
B WAIT 1
C WAIT 8
D WAIT 4
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2
Question
The administrator has created a primary flow application that will point to a secondary flow application.
From the block palette, which block is used to point one script to another?
Options
A Anchor Block
B Logic Block
C Reference Block
D Anonymous Block
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3
Question
A customer with Avaya Aura® Contact Center (AACC) would like to use expressions in their script.

When used in a script application, which three expressions require an accompanying END expression? (Choose three.)
Select 3
Options
A IF
B SECTION
C WHERE EQUALS
D GIVE IVR
E EVENT HANDLER
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4
Question
You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.

What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?
Options
A Create a route with the name of the music content group on AAMS.
B Create a new music skillset.
C Create a new music Control Directory Number (CDN).
D Create a new music Call Presentation Class.
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5
Question
A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic.

Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
Options
A Time
B Traffic
C Call
D Skillset
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