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Deploying Cisco Unified Contact Center Express Exam (500-052) - Cisco Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
50 Total Questions
1
Question
Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
Select 3
Options
A Agent Name
B CCX Application
C Overflow CSQ
D Service Level
E WrapUp Time
F Automatic Work
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2
Question
Which interface is used to configure debug parameters for log files?
Options
A Datastore Control Center
B Trace Configuration
C Control Center
D System Parameters
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3
Question
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)
Select 2
Options
A On Exception Goto
B Call Subflow
C Connect
D Cache Document
E Trigger Application
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4
Question
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?
Options
A wherever the Cisco Unified CCX server is deployed
B the Internet
C a corporate network
D a demilitarized zone
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5
Question
The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions? (Choose three.)
Select 3
Options
A Monitor the Cisco Unified CCX CTI port status and take corrective action.
B Monitor the WAN link status.
C Download log files from Cisco Unified CCX nodes.
D Check the number of active calls in the Cisco Unified CCX system.
E Plot and view performance data.
F Monitor the replication status of historical data store.
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