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Cisco Customer Success Manager (CSM) Exam (820-605) - Cisco Exam Questions

Last updated on June 26, 2026

97% Exam Compliance
157 Total Questions
1
Question
DRAG DROP Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:

Exhibit
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2
Question
Refer to the exhibit.

Exhibit

What is the problem with this RACI example?
Options
A Every task should have four people consulted.
B No one has multiple roles.
C Too many people are accountable for this task.
D More stakeholders should be involved.
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3
Question
On which two objectives should communication with customer executives focus? (Choose two.)
Select 2
Options
A product improvement
B time to value
C return on investment
D user training
E new sales
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4
Question
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
Select 2
Options
A Evaluate the customer’s expertise in managing the purchased solution.
B Examine solution pricing with the Renewals Manager.
C Review the original business case and reassess desired outcomes with the new leadership team.
D Schedule Quarterly Business Review with the new leadership team.
E Create a new Health Index dashboard with the Sales team.
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5
Question
DRAG DROP The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
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