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Cisco Customer Success Manager (CSM) Exam (820-605) - Cisco Exam Questions

Last updated on June 26, 2026

97% Exam Compliance
157 Total Questions
1
Question
DRAG DROP Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:

Exhibit
Reveal Only
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2
Question
Which type of information should be captured during the first customer engagement?
Options
A cases escalated to technical support
B expansion opportunities
C stakeholder map
D customer’s desired outcomes
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3
Question
Which two activities support Customer Success planning? (Choose two.)
Select 2
Options
A adoption barrier identification
B service ticket tracking
C KPI tracking
D service delivery program management
E quality control
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4
Question
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
Select 2
Options
A increase in new subscribers or increase in end users
B number of activities completed or increase in direct time
C number of incidents reported or number of compliance issues
D customer and employee feedback
E reduction in headcount or operational support costs
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5
Question
Which statement describes the difference between customer success and customer sales?
Options
A Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer’s portfolio.
B Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.
C Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
D Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
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