Agentic AI Business Solutions Architect certification (AB-100) - Microsoft Exam Questions

A company uses Microsoft 365 and Dynamics 365 You need to recommend a solution to automatically summarize email threads, generate suggested replies in Microsoft Outlook, and provide meeting preparation summaries that include relevant customer relationship management (CRM) data. Solution: You recommend a classic Microsoft Dataverse workflow. Does this meet the goal?

DRAG DROP

You need to design a Microsoft Copilot Studio agent that meets the following requirements: Supports interactive speech responses Optimizes decision-making and the accuracy of responses What should you include in the design for each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all.

You are evaluating a Microsoft Copilot Studio agent that supports Microsoft Dynamics 365 Customer
Service representatives.

You need to recommend a testing solution that meets the following requirements: Evaluates agent effectiveness during active sessions Validates whether the agent delivers accurate and helpful responses Provides measurable, actionable insights for continuous improvement

What should you recommend?

DRAG DROP A company has an ecommerce support portal that uses Microsoft Dataverse. You are designing a Microsoft Copilot Studio agent for the portal. The agent must meet the following requirements:

• Respond with a default help message when the user input is unclear.

• Initiate external processes, such as retrieving the order status, when users make specific requests.
Generative orchestration will be enabled for the solution. You need to recommend a feature for each requirement. What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Which framework should you use for the infrastructure migration?